Exports under the Reports Tab do not update when Refresh is selected

Question

Hi,I have created an export under the Reports tab. I click on the 3 dots and select "Refresh" but the data in the export does not update. Completed agreements still show as "in progress" and their form field data does not appear.  If I go to an agreement under my completed section under "Manage" then the agreement shows as completed and all the form field data appears when I download it. This occurs for all of my exports.

Meenakshi_Negi · Answer

Hi Neil34123006hc7y,

Thank you for reaching out, and sorry about the delay in response.

If you are still experiencing this behavior, try clearing the cache and cookies for the browser. Try opening the account in a new incognito window on Chrome.

If the issue still occurs, please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Thanks,

Meenakshi

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