Field Formatting not applied when sending through Adobe Sign

Forum|Forum|7 years ago
December 20, 2018
1 reply
876 views

After the whole change to Adobe Sign, fields with a format (such as Currency) don't show the formatting when the document is sent for signature. I've checked each field individually while in Adobe Sign before actually sending for signature and each field shows that it is set up for Currency and USD but when the recipient opens it, the fields just appear as numbers without the "$" or ".00 for whole dollar amounts". Any ideas or anyone else having this issue?

Bug Error

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Correct answer Meenakshi_Negi

Hi Chrisk,

It seems that you are creating the PDF form in Acrobat application and then using "Send for signature" to send the document.

In this case, the format applied to the files does not work.

You will need to convert the Acrobat form to Adobe Sign form. Please refer to the steps mentioned here Adobe Sign - Creating Forms within Acrobat

If that is not the case, please confirm how exactly you are creating the PDF form and sending it for signature?

Are you adding the form field for the online payment or it just to fill the amount in the field?

Please provide the details asked below.

Let us know if you have any questions.

Regards,

Meenakshi

Meenakshi_NegiCorrect answer

Legend

Hi Chrisk,

It seems that you are creating the PDF form in Acrobat application and then using "Send for signature" to send the document.

In this case, the format applied to the files does not work.

You will need to convert the Acrobat form to Adobe Sign form. Please refer to the steps mentioned here Adobe Sign - Creating Forms within Acrobat

If that is not the case, please confirm how exactly you are creating the PDF form and sending it for signature?

Are you adding the form field for the online payment or it just to fill the amount in the field?

Please provide the details asked below.

Let us know if you have any questions.

Regards,

Meenakshi

chrisk45996670Author

Participant

Thank you for your help! The issue was that I needed to convert to Adobe Sign form!

Meenakshi_Negi

Legend

Glad to know the issue is resolved.

Let us know if you need any help in the future.

Regards,

Meenakshi

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