Fields not saving

Question

An Adobe Sign was sent to me for work and fields keep vanishing after I have already filled them out with the correct info.  Also when I went to go proof read the document fields some were re populated with information that was supposed to be somewhere else. Is there something wrong that I am doing?? I have tried filling this 21 page document out on Chrome and Edge. any advice would be much appreciated

ScottCarter · Answer

Greetings!What you are describing sounds like a cross-file field issue. There's a bit of a lengthy description of that issue hereIf that article properly describes what you are seeing, then as the signer there isn't much you can do. The Sender will have to correct the name issue on the forms, or have cross file field linking disabled.If you Reply to the original "Please Sign" email, you will reply directly back to the sender (in case you don't know who to contact).

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