file upload failure

Question

We had three seperate Adobe cloud product accounts that were combined into one business acount with three creative cloud products. All are working great except one when trying to request an esignature. It's allowing us to enter the recipients email address and assign the signture field but when we try to send the document we get the following message:

"We were not able to successfully establish any connection with the server. Kindly save your agreement as a draft and try again later."

Help!!

Meenakshi_Negi · Answer

Hi Amandra_Evans3781,

Thank you for reaching out.

If you are experiencing an issue with a particular account, could you share the email address for that account in a private message? We will then check the entitlement for the Acrobat Sign under that account. You may send a private message using the envelope icon at the top right corner of this community page. Do let us know once you share the details.

Thanks,

Meenakshi

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