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Participant
July 17, 2025
Question

Fill & Sign - Incorrectly Changing Document Date Formats

  • July 17, 2025
  • 1 reply
  • 218 views

Hi,

I have a problem where Fill&Sign is incorrectly changing the date formatting on Excel documents.

I have set up an example excel spreadsheet, but behaviour is the same on our actual excel spreadsheet. (see attached example spreadsheet). I am using the web version of Fill&Sign.

 

The excel document has dates formatted as dd/mm/yy, with cell type as date. (see screenshot Excel Screenshot.png)

When the document is loaded into Fill&Sign, it changes this to mm/dd/yy. (see screenshots Fill And Sign.jpg and AdobeSign Screenshot.png).

 

If I convert the excel spreadsheet to pdf first, then add the pdf to Fill&Sign, there is no conversion.

 

I have my profile language set to English(UK), which is dd/mm/yy format as standard. 

I cannot find anywhere else to change date preferences. I also cannot easily change the excel spreadsheets themselves, as they are created by external programs. I would prefer not to have to pre-pdf as it creates a more complex workflow and potential errors with choosing wrong document versions.

 

Is there any way to have Fill&Sign not change date formats?

Thanks

 

 

1 reply

Amal.
Community Manager
Community Manager
July 18, 2025

Hi there,

Hope you are doing well and thanks for reaching out and for sharing the detailed explanation.

It looks like what you're experiencing is related to how the web version of Fill & Sign handles date fields when importing Excel files directly. Unfortunately, Fill & Sign currently defaults to U.S. date formatting (mm/dd/yy) when interpreting dates from Excel, even if your profile is set to English (UK). This behavior isn’t customizable at the moment, and there's no specific setting in the Fill & Sign web tool to adjust date format preferences.

Since converting to PDF first retains the correct dd/mm/yy format, that workaround remains the most reliable option for now. I understand that adds extra steps and complexity, especially when working with files generated externally.

 

In the meantime, if your workflow allows, converting the file to PDF first (even using an automated batch process) may help reduce manual steps while preserving date formatting.

 

Hope this information will help.