Fill & Sign is attached to my deactivated personal account and I can't use it

Question

I've read the previous posts and I tried the signin to https://secure.echosign.com/public/login to try to archive my personal account but there's no option.  I'm assuming its because I have an active enterprise account with my company.  I still see 2 profiles to login, personal and enterprise. If I try to login to personal it says its deactivated.  We only have 2 Adobe admins and they are both out.  How can I get this resolved?  I have 2 users that need to fill and sign and send out paperwork today!

Meenakshi_Negi · Answer

Hi Tina32311898h0se,

Thank you for reaching out, and sorry about the delay in response.

Please share the email address associate with your account in private message.

You may initiate private message via the envelope icon on this community page.

We will check the account information and share tthe correct information.

Thanks,

Meenakshi

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