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Tina32311898h0se
Participant
September 15, 2023
Question

Fill & Sign is attached to my deactivated personal account and I can't use it

  • September 15, 2023
  • 2 replies
  • 551 views

I've read the previous posts and I tried the signin to https://secure.echosign.com/public/login to try to archive my personal account but there's no option.  I'm assuming its because I have an active enterprise account with my company.  I still see 2 profiles to login, personal and enterprise. If I try to login to personal it says its deactivated.  We only have 2 Adobe admins and they are both out.  How can I get this resolved?  I have 2 users that need to fill and sign and send out paperwork today!

    This topic has been closed for replies.

    2 replies

    mariahweyne
    mariahweyne
    Inspiring
    October 13, 2023

    You need to have your account archived.  This can be done in 2 ways:  Through the email (if you received it) or having Adobe do it for you.  Adobe Help Center

    Make sure you save your documents.  Sometimes they are erased when archiving the account.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 15, 2023

    have you tried signing into your cc app with each profile?

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