Skip to main content
S
Sonya28108433jpdc
Participant
January 16, 2024
Question

Fillable PDF, checkboxes disappear when I request e-signature

  • January 16, 2024
  • 2 replies
  • 3003 views

I have a fillable PDF that my clients can fill out and email back to me.  It contains a series of YES/NO checkboxes.  When I try to send the form for e-signature, the YES boxes stay and the NO boxes disappear.  I have looked at properties and both YES and NO boxes are unlocked and seem to have similar properties.  I'm not sure why this is happening.  I have a paid copy of Adobe Pro DC.

    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    January 20, 2024

    Hi Sonya28108433jpdc and johnsbox,

     

    Thank you for reaching out.

     

    Could you please confirm if you are experiencing this issue only when sending documents via the Acrobat desktop application? Share the Acrobat version number. 

    Try sending the document via the Acrobat Online account. Check if you experience the same behavior.  

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    S
    Sonya28108433jpdcAuthor
    Participant
    January 21, 2024

    Hi.  I tried the online account and did not have the issue with the checkboxes disappearing.  My version of the Acrobat desktop app is 2023.008.20470

      J
      johnsbox
      Known Participant
      January 16, 2024

      I have this same problem, too!  It just started doing this out of the blue.  My boss is ticked off at me because we sent out contracts  and the glitch made us look incompetent to a couple of high profile clients.  I don't understand why it is doing this and I have posted 4 times in between Adobe Sign Forum and the Regular Forum and the only suggestion I got was to use a signature box and send the contract as an attachment in a regular email which defeasts the purpose of esignature.  I am terribly frustrated with this situtation as I spent MONTHS perfecting our fillable contracts only for Adobe to let me down.

      S
      Sonya28108433jpdcAuthor
      Participant
      January 16, 2024

      UGH! That is frustrating.  I spent a lot of time on my fillable forms too and they are perfection outside of this.   Is this glitch isolated to checkboxes on your end too?

        J
        johnsbox
        Known Participant
        February 8, 2024

        Hey guys, I found a work-around for our dilemma.  If you fill out the contract as needed and instead of sending it for signature, choose to print it as a Microsoft PDF.  It will prompt you to save it.  Name it whatever is appropriate for you then open that document inside Adobe, choose to send for e-signatures, and everything will be as it is supposed to be.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices