Fixing image resolution for e-sign branding

Question

Hello,

What is the best way to get a feature fixed / enhanced for the e-sign branding in Acrobat Pro?

The mage size they allow is 200 x 60 pixels. Regardless of what image type and pixel size you try to modify to, the image that displays in Adobe e-sign emails (to the receivers of the document) is very distorted and grainy. Here is a screenshot of where this is done on the admin side:

I beleive this could be a easy and quick fix for Adobe to modify so that we can attach a higher resolution image for our company logo / branding.

Thoughts??

Meenakshi Negi · Accepted Answer

Hi thomasn,

Thank you for reaching out, and sorry about the delay in response.

If you have any issues getting your image to appear correctly, ensure that the image you're using is exactly 60 pixels tall and up to 200 pixels wide. For more information, refer to the suggestion provided in the following help document: https://adobe.ly/3RMqZQk;

Let us know if you need any help.

Thanks,

Meenakshi

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Anonymous · Answer

I am having the same problem today. I created a very clear 600 x 200 image, and uploaded it. Yet it appears very pixelated in the admin interface. This looks very unprofessional. I'll need to remove the branding, as it is better to have no branding rather than branding like this.

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