Skip to main content
Participant
February 9, 2024
Question

Form fields sometimes not being correctly applied to agreement despite v6 API indicating it was

  • February 9, 2024
  • 1 reply
  • 677 views

I have an intermittend issue where every once in a while the form fields added to my agreement using the PUT /agreements/{agreementId}/formField API do not correctly display despite the response from that API indicating they were.  Specifically I've seen the response from the API indicate that form field X was sent to adobe, however it is never displayed.

 

Here is how I create the agreeement:

  1. Call POST /api/rest/v6/agreements/ to create the agreement in AUTHORING state with members in the participantSetsInfo 
  2. Call GET /api/rest/v6/agreements/{agreementId} to get the id's of my participants
  3. Call PUT /api/rest/v6/agreements/{agreementId} with form fields.  I fill out the assignee fields based on the participan'ts id's in the prior step

 

My form field payload is quite large and is usually about 4500 lines of pretty print json.

 

There is no reliable way for me to reproduce but the error rate we're experiencing is unacceptable as this used in a real production system.  

 

Here are the two specific issue's I've seen so far:

  1.  No form fields at all display on the pdf
  2.  Form fields display but the fields with an assignee do not allow the user to fill them out

 

Example broken agreements:

  1. CBJCHBCAABAAxN1nUvLwa0AqNcJDKcJbEiCUgTi8YxCk 
  2. CBJCHBCAABAAfOYrolaIalb7uKRgUgaUCzli0ra0iuFn

 

Both of those agreements are experiencing issue #2.  If you view the document there are form fields in it but if you call GET /agreements/{agreementId}/formFields it returns nothing.  This seem impossible.  Usually we get back the form fields for an agreement after it was created.  

 

Questions

  1. Is this a bug with the v6 adobe API? 
  2. Am I encountering issues because I'm sending so much form field data? 
  3. Can I improve the way I'm creating the agreement so that this issue doesnt happen? 
  4. Would it help if I add a 1 or 2 seconds sleep in between creating the agreement and uploading the form fields?
This topic has been closed for replies.

1 reply

Meenakshi_Negi
Legend
April 5, 2024

Hi Chris35361771gibe,

 

 

Thank you for reaching out, and sorry about the delay in response.

 

We have checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Refer to the following help document for more information on Acrobat Sign Integration: https://helpx.adobe.com/sign/integrations/home.html.

 

Thanks,

Meenakshi