Frustrating Adobe E sign Problem - need to be addressed

Question

Hi,

I have a problem on Adobe e-sign since I changed my email address at the end of the 2019

Please refer to the below.

I tried to do it in different computers and differenct networks. But still not working.

Also I triend online.. Still not working..

Also I called the service centre and discontinued subscription and initiate the subscription again. But not working.. What happens? before changing the email, it was working proeperly...

Looking forwards to the answer to the question..

John.

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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