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Participant
July 7, 2025
Question

GET Agreements API call suddenly receives 403:Forbidden (while bearer token gets refreshed OK)

  • July 7, 2025
  • 1 reply
  • 167 views

We are using the Adobe Sign Enterprise plan for a few years. Since last week we have a problem when asking AdobeSign for a list of agreements (for a given nitiator) via API. Refreshing bearer token works as it did before: fine, we get it. After refreshing bearer in our application we call “GET ../agreements” and we used to receive list of Agreements. But since last week we suddenly started to receive for the same GET with same parameters:

HTTP 403:Forbidden.
}

    "code": "PERMISSION_DENIED",
    "message": "The API caller does not have the permission to execute this operation"
}

Do you have any idea / suggestion what to do to get it  working again?

1 reply

Meenakshi Negi
Community Manager
Community Manager
July 7, 2025

Hi michal_7515

 

Thank you for reaching out.

 

We have checked that you are using the Adobe Sign Enterprise plan. As you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/44pNJLm.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4ljgG34.

 

Thanks,

Meenakshi