Participant

Question

Get others to sign function

Forum|Forum|9 years ago
June 20, 2017
2 replies
1165 views

While using adobe acrobat Xi standard version 11.0.18 I want to send a document to someone else for them to sign. when I got to fill and sign > send or collect signatures > get others to sign. I get the popup box to fill in the email, document name and message. When I click send I get an error that says " We are sorry. There was an error processing your document..."

I click proceed

I fill in the info and get

adobe support was no help even though they told me they could

This topic has been closed for replies.

amyh21250884Author

Participant

Not sure how I change the status back but this issue is still not solved to my knowledge

Legend

Hi amyh21250884,

Sorry for the delay in response.

Could you please confirm if you are still experiencing the issue?

Try once to sign in with your Adobe ID here: https://documents.adobe.com/

Check if you can sign in and send the document for signature.

Let us know if the issue still persists or you need any help.

Regards,

Meenakshi

amyh21250884Author

Participant

yes I am still having this issue and when I try to send from the link you provided this is what I get

Legend

Hi amyh21250884,

I have sent you a private message. Check your inbox.

Could you please provide the information asked in the message.

Let us know if you have any questions.

Regards,

Meenakshi