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A
Anonymous
September 6, 2016
Question

get others to sign issue in Adobe XI Pro/Adobe Sign

  • September 6, 2016
  • 1 reply
  • 364 views

Hello,

I need some help. Everyone in our office has Adobe XI Pro and we use Adobe Sign but one person is having issues with the "get others to sign" button.

When I (and others) have Adobe open we have this which immediately uploads the document to the Adobe Sign website:

The other person in our office has this appear which leads to the 2nd screen. Documents are sent from Adobe Pro and not uploaded to the website:

Is there a solution so we can fix this issue?

Thank you,

Christina

This topic has been closed for replies.

1 reply

R
Rijul Raj Khurana
Inspiring
September 7, 2016

Hello Christina,

Can you confirm the versions of Adobe Acrobat XI installed in both of yours system? You can check by going to Help->About Acrobat and let us know the version.

-Rijul

A
Anonymous
September 7, 2016

Yes, both computers have Acrobat XI Pro.

G
George_Johnson
Inspiring
September 8, 2016

It looks like the first is an older version (e.g., 11.0.09) and the latter is a more recent version (e.g., 11.0.17). Adobe Sign used to be called EchoSign, as well as Adobe eSign Services.

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