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R
RYST
Participant
February 14, 2017
Question

get signature in person - emails issue

  • February 14, 2017
  • 1 reply
  • 645 views

hello,

when i use "get signature in person" on the adobe sign mobile app i input the recipient's email and it sends to them before they sign a copy of the document UNSIGNED and then a copy of the just SIGNED document. It's confusing to get both when they just signed the document - they should only get a copy of the signed document they just signed. Instead the recipient gets 2 emails.

    This topic has been closed for replies.

    1 reply

    AadeshSingh
    AadeshSingh
    Participating Frequently
    February 16, 2017

    Hi rystext

    Please be informed this is how Adobe Sign in-Person signing works:

    In-Person signing workflow-

    For iPad - Shared Files - Acrobat.com

    For iPhone - Shared Files - Acrobat.com

    Regards,

    Aadesh

    R
    RYSTAuthor
    Participant
    February 16, 2017

    Hello,

    Thank you for your email. The issue is as a recipient the receive emails that have a signed copy that They just did in person as well as a copy of the document that is unsigned and that is confusing to as a recipient. how do can the the signed copy go to the recipient without the other copy to tell them to be signed when it is already signed that's confusing. They automatically receive 2 emails -one that is sent like a send for signature and the other is the signed copy they just signed in Person.

    Why can the recipient

    Just receive what they signed only?

    Sent from my iPhone

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