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Participant
September 21, 2018
Answered

Getting 400 Errors When Using Adobe Sign API to POST /envelopes and /agreements

  • September 21, 2018
  • 2 replies
  • 4096 views

We are trying to use the Adobe Sign API to POST /envelopes and POST /agreements.  We are getting errors on both when trying to make the request. 

For POST /envelopes, we are using the following payload request:

{   "documentCreationInfo": {    

     "name": "madhurikadam",    

     "recipientSetInfos": [{      

          "recipientSetMemberInfos": [{        

          "email": "madhurikadam@gslanb.com" }],      

     "recipientSetRole": "SIGNER"     }],     "signatureType":

     "ESIGN",     "signatureFlow":

"SENDER_SIGNATURE_NOT_REQUIRED"    } }

And we are getting the following error:

{

  "requestId": "5ba5148ce4b04d462f69ec24",

  "message": "Unable to create Envelope - ",

  "providerMessage": "Bad Request"

}

For POST /agreements, we are using the following payload request:

{

  "documentCreationInfo": {

    "fileInfos": [{

      "transientDocumentId": "3AAABLblqZhAsXUM5yVDMZs9RWGd2SDruhL1FC-60W7WZjaMSyRVXkzjN41Ic4LoAh1SGQkhibzcrsFNSIwjfl1F0WpsoPllgFSTN3VzVpz6S9chCsyu7nR5_vMOluAtya5FcxFKfwy2SLx1dtzIIWc6o5AhNcRCB7gFyoSkzvlxlChL8bnpO19pRlwzrMK79c1zZDbNzeM-Ah4h_p6kv5LfYLUdYtm-kOxg2Xw3Ehmpy7ImSg7uTk-dWyL-AaIpvdhGyiwhyqU5ytchpjkyJengUKP3TpXIfD9jXUZ4Rc4JBCkogt4DjdDbapL5SlKWjPsBtSAq0CHVfdPNpMjPTXynvPydlrOR4"

    }],

    "name": "madhurikadam",

    "recipientSetInfos": [{

      "recipientSetMemberInfos": [{

        "email": "madhurikadam@gslanb.com"

      }],

      "recipientSetRole": "SIGNER"

    }],

    "signatureType": "ESIGN",

    "signatureFlow": "SENDER_SIGNATURE_NOT_REQUIRED"

  }

}

And we are receiving the following error:

{

  "requestId": "5ba51636e4b0d0eec1c2c1de",

  "message": "Request failed",

  "providerMessage": "code - BAD_REQUEST, message - You are not authorized to send documents for signature. (apiActionId=CBJCHBCAABAAuyy0w-VxS9crQstpEYFGSEdUdQUBdAir)"

}

What are the issues with our payload requests and how can we fix this so that we get a successful 200 response for both of these requests?

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Claudee,

Sorry for the delay in response.

I see that you are using the Adobe Sign individual account.

The API integration is only available with Adobe Sign Business and Enterprise accounts.

If you have the enterrpise or business accounts of Adobe Sign, then I would suggest to get this checked with the Adobe Sign support team directly.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Hope that elps.

Let us know if you have any questions.

Regards,

Meenakshi

2 replies

Participant
June 5, 2024

I think that Adobe needs to address this issue.  This is one of the reasons why I license Adobe for my use.  I think I should be able to send the document out directly from anywhere.  Right now I am stuck having to open up the web version, transfer the file to the web, and send the document out from there.  I usually forget I have to do this, and end up filling out the forms twice, once offline and then online.  If Adobe doesnt suggest a means to resolve this beyond, clearing the cache and cookies, I do not think that I will renew.  Looks like dropbox has a pretty good signature app.

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
November 29, 2018

Hi Claudee,

Sorry for the delay in response.

I see that you are using the Adobe Sign individual account.

The API integration is only available with Adobe Sign Business and Enterprise accounts.

If you have the enterrpise or business accounts of Adobe Sign, then I would suggest to get this checked with the Adobe Sign support team directly.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Hope that elps.

Let us know if you have any questions.

Regards,

Meenakshi