Getting access token on logged out user is showing "Sorry, we were not able to process your request"

Question

I have an app that requests an access token through https://secure.na2.echosign.com/public/oauth with redirect_uri, response_type, client_id, state, and scope set. When the user is already logged in to Adobe Sign everything works fine and I get back to the redirect. If the user is not logged in already then I get the Adobe Sign login screen, and after logging in I get:

"Sorry, we were not able to process your request.

Please try again later.

If this error persists, please contact support."

I am fairly confident this is new behaviour, probably in the past two weeks or so.

Thanks,

Zach

Meenakshi Negi · Answer

Hi Zach,

Sorry for the delay in response.

As you are using the Developer account and experiencing an issue with the Adobe Sign integration, I would suggest you to contact the pre-sales team. They have expertiseto help you with this issue and they will be able to provide you pre-sales technical assistance.

You can use the following help document to get in touch with them.

- https://acrobat.adobe.com/us/en/sign/pricing/plans.html

Let us know if you need any help.

Regards,

Meenakshi

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