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Participant
October 21, 2025
Question

Getting Agreement ID as "Created" for bounced.

  • October 21, 2025
  • 1 reply
  • 77 views

For bounced emails, Adobe isn’t generating an AgreementId. Normally, we receive an AgreementId formatted like this: ABCCHBCABCAA9rqx0_yeegrPZ3iD453zW8Tl0-uj4kg-E. However, occasionally we’re just getting "Created" as a response, and we’re unable to track it in the EchoSign management UI.

1 reply

Meenakshi Negi
Community Manager
Community Manager
October 23, 2025

Hi nash_8376,

 

Thank you for reaching out.

 

If the email bounces, that might be the reason the agreement ID was not created. Please let us know how you are sending the document and what happens. Could you please share the screenshot for reference?

 

Thanks,

Meenakshi