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indian4444
indian4444
Participant
April 8, 2015
Question

Help.

  • April 8, 2015
  • 2 replies
  • 565 views

I can't send out any documents in Echosign. It says contact administrator. There is no contact for an adminstrator. The UK 0203 number goes to a message service. The new Document Cloud numbers go to a dead dialling tone when you press 3 for support or 1 for sales. Really terrible service. Shame on you. The help links take me in a circle and just lead me back in to my account which says contact help.

    This topic has been closed for replies.

    2 replies

    R
    richv96701951
    Participant
    April 8, 2015

    I'm dealing with the same thing.  Poor customer service.  I'm paid up and have docs that need signatures asap and still can not find out how to open a support ticket.  Frustrated

    J
    Adobe Employee
    Jat ATS
    Adobe Employee
    April 8, 2015

    Hi India,

    Can you please open a support ticket and provide your email address with which you login, so that our support team can help resolve.

    Support | eSign services from Adobe

    R
    richv96701951
    Participant
    April 8, 2015

    Linda,

    Have you been able to open a support ticket?  If so where do you do that?  Thanks in advance for your help.  Rich

    L
    Lukeb1979
    Participant
    April 9, 2015

    Their support page tells me that it's off line and they don't answer anyway. This happens all the time to paying customers. Then after waiting on hold for hours. they tell you that they've upgraded you and you have to pay more. And support SUCKS! I lost over $2000 today in contracts due to adobe and their "upgrade" crap. They want your money but want to do nothing for it!

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