Help with Adobe Sign Integration User Setup in Salesforce

Question

Hi

We’ve created a dedicated email ID that we’d like to use for sending all Adobe Sign agreements from Salesforce, instead of having them come from an individual user’s email address.

My question is:

Do we need to create a corresponding user in Salesforce for this email ID?
or
Can our Salesforce admin (who has already authenticated Adobe Sign) continue to use their credentials, and still configure Adobe Sign to send agreements on behalf of this email?

Our goal is to ensure that all agreements are sent from this shared email ID consistently, and to avoid using any personal or admin email addresses for outgoing agreements.

Could you please advise on the best approach to link this email ID in our current setup?

Meenakshi_Negi · Answer

Hi Anupama27986217svv8,

Thank you for reaching out.

Please refer to the information in the following help document on Acrobat Sign for Salesforce: https://adobe.ly/3F36HPr.

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility.

If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They can provide you with pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/3ZdFwbr. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

If you have an Acrobat Sign Enterprise account with an alternate email address and have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/43s4Ixq.

Thanks,

Meenakshi

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