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mattk12307049
mattk12307049
Participant
Dec 9, 2015 2:35 PM UTC
Question

Hi I cannot send a doc as i am getting this message: You are not authorized to send documents for signature. Please contact your account administrator. I have also attempted to change the company address and card details with no success.

Hi I cannot send a doc as i am getting this message: You are not authorized to send documents for signature. Please contact your account administrator. I have also attempted to change the company address and card details with no success.

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    4 replies

    Anonymous
    Dec 12, 2015 8:02 AM UTC

    Hi

    I have same issue.My account is active.

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    Anubha Goel
    Anubha Goel
    Participating Frequently
    Dec 9, 2015 2:57 PM UTC

    Hi mattk12307049,

    Please inbox me your email address associated with your eSign account so that I can check at my end.

    Regards,

    Anubha

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    Anubha Goel
    Anubha Goel
    Participating Frequently
    Dec 9, 2015 3:12 PM UTC

    Hi mattk12307049,

    I have checked in your account and it has been cancelled.

    Please contact at echosign@support.com and seek help.

    Regards,

    Anubha

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    mattk12307049
    mattk12307049Author
    Participant
    Dec 9, 2015 3:20 PM UTC

    I cannot email this address it keeps bouncing back.

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