Hitting "Submit" on the "You have been invited to view document" Screen does nothing

Question

I was sent an e-mail with a Adobe Acrobat sign prompt that says review & sign. After I click on the prompt, it brings me to an Adobe sign website that says "The WEB Document Editor is not available in the free version".

Under that it says you, can download the full version for free. So I did, once the Adobe sign app was installed I opened that up and then I'm hit with a screen that says "You have been invited to view document" with a SUBMIT button under it... when I click on submit nothing happens.

There should be another step since I havent signed anything and theres a code to get into document.

Meenakshi Negi · Answer

Hi jullian_5122,

Thank you for reaching out, and sorry about the trouble caused.

Please let us know if you received the document from a known email address and if you were expecting it for signature.

Could you share the email address from which you receive the email? You can click on the name shown under "From" and check the email address in the drop-down.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded