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agfsnp
agfsnp
Participant
April 14, 2026
Answered

How ca we test Adobe Acrobat Sign Webhook?

  • April 14, 2026
  • 1 reply
  • 17 views

Our webhook has worked fine for years. Last modified in March 2023 (2+ years ago). We just now realized it stopped hitting our server five days ago (April 9, 2026). It’s still “Active” and the URL hasn’t changed and the URL is still valid. I just browsed to it myself and see the attempt in our logs. How can we check it from Adobe’s side? I have a suspicion that they restructured their servers and the request may be coming from a country we block. Are there webhook logs I’m not seeing within Adobe Sign that an admin can view?

    Correct answer Meenakshi0101

    Hi agfsnp,


    Thank you for reaching out.


    As you have a webhook-related issue, this is something that the backend team can help you with. We suggest you ask the account administrator to get in touch with the support team via the steps outlined here: https://adobe.ly/3O892NH.

    For more details on Webhook, please refer to the following help document: Acrobat Sign Webhook overview.


    Feel free to let us know if you need any help.


    Thanks,

    Meenakshi

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community ManagerCorrect answer
    Community Manager
    April 15, 2026

    Hi agfsnp,


    Thank you for reaching out.


    As you have a webhook-related issue, this is something that the backend team can help you with. We suggest you ask the account administrator to get in touch with the support team via the steps outlined here: https://adobe.ly/3O892NH.

    For more details on Webhook, please refer to the following help document: Acrobat Sign Webhook overview.


    Feel free to let us know if you need any help.


    Thanks,

    Meenakshi

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