Participant

Answered

How can I change the name associated with a recipient's email address?

Forum|Forum|8 years ago
December 6, 2017
15 replies
75626 views

I have a draft document where I put in a recipient's email. On the page where I drag and drop signature blocks, that email address is listed as a person's name who used to be in control of the email account but no longer is. How can I change the name that shows up when I put in that email address?

(In normal emails, the actual email address' "name" is a program name - so if they sent someone a normal email the sender's name would be the program name, not the person's name who is showing up in adobe sign. So the problem isn't on the end of the actual email address.)

Correct answer Meenakshi Negi

Hi Lisa296353964iem,

Thank you for reaching out.

It can be an issue at the recipient's end. The account name of that user for the Acrobat Sign account is set as that.

We can check if you can share the recipient's email address in a private message.

You may send a private message using the envelope icon at the top right corner of the community page. Or you may ask the user to check the name set on his Acrobat Sign profile.

Let us know if you have any questions.

Thanks,

Meenakshi

Show previous replies

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Anonymous

Is it stil the case that I can't change the name associated with an email address? This is very problematic because the incorrect name associated with the email address is also being automatically added to the signature block by AdobeSign when the person signs the document. I have no idea how the incorrect name became associated with the email address in the first place. I didn't do it. Please help! Is there some other way for the person to sign without the incorrect name being tied to their signature block?

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default4p532bouymg5

Participant

I have the same problem... I'm trying to send an offer letter using an email address of the candidate and the system randomly assigned a first name for the candidate which is not correct.

D

Debi5C41

Participant

Same issue here. Seems like something that Adobe should have corrected in the several years it's been identified as a problem. It's professionally embarrassing to not be able to address documents to the correctly spelled name (or the correct name) of the recipient.

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bmp890

Participant

I have the same problem. I don't remember what happened with the account setup...maybe the account was originally under my email and name, then under Person A's name and email...but now it is under Person B's name, and my email address is associated with Person A's name, and she is a former coworker, so everyone who I send stuff to (under Person B's name and email) with my email copied or as a signer, gets confused and wonders why Person A was copied on the document when in reality it is me and I am supposed to be copied on it but Person A doesn't even work here anymore!

It makes it really awkward and just shouldn't be. And I have no idea how to change it.

MichaelKazlow

Legend

Bmp890, If you are using a business or enterprise account you need to contact the person(s) who have administrative control of the accounts to straighten out the names associated with the emails on the account.

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Tracy2016

Participant

I have same problem -

it is a totally different - irrelevent name on the recipient email address - it is wrong. How Do I change it.??? This wrong name appears on the 2nd page as I set fields, their email address is at the top right corner, but somehow a totally wrong name appears there - I dont even recognize it. Need to change it.

danp37181518

Participant

Hi Community,

I am running a trial copy of Sign for Salesforce and I sent out a test document for signing however the name on the email is different to my recipient in Salesforce. The email is correct but the name doesn't even appear in my Salesforce database. The email that I received says "Test Letter sent out for signature to Linda Perry." When I look at the Adobe Sign dashboard it says To: Linda Perry [Personal information removed by the moderator]. Where did this Linda Perry come from?

Thanks for any help folks.

S

ScottCarter

Community Manager

Greetings!

The Name value is imported from Adobe Sign, not Salesforce.

At some point, an agreement was sent to "john.smith@test.company.com", and the person that received that signature link entered "Linda Perry" as the name value. It's possible that the original party forwarded their email to Linda, or entered Linda as a test value.

The best solution would be to log in to the user with the email address john.smith@test.company.com (in Adobe Sign), and change the name value associated with that account.

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Catherine23643342xdu3

Participant

What do you man by "The best solution would be to log in to the user with the email address john.smith@test.company.com (in Adobe Sign), and change the name value associated with that account." we are talking about the recipient email that is associated with the wrong name. For example I enter john.citizen@gmail.com in the first screen to request a signature. When I go to the next step, on the right hand side, under RECEPIENTS it is showing the correct email but the name associated is incorrect. For example insteaf of showing John Citizen (john.citizen@gmail.com) it is showing Christine Citizen (john.citizen@gmail.com)

How do i change CHRISTINE Citizen to JOHN Citizen so it shows corecttly as John Citizen (john.citizen@gmail.com)

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SimonATS

Community Manager

You can't change it on your end. The signer needs to simply sign it with the new name.

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stacy7035346004

Participant

This is a very inconvenient way to keep a database of recipient emails. I'm not very happy with this service. I will be changing when my contract is up unless some major updates are done to make it more user friendly.

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