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K
Kevin_Tay
Participant
March 27, 2025
Question

How can identify the Adobe e-Sign document owner

  • March 27, 2025
  • 1 reply
  • 642 views

Dear all,

I need help!

I received two Adobe e-signed documents and I need to know who in my company created/triggered this document. These two documents are fully signed using Adobe e-sign. 

When I click "Document Properties" all fields under Title, Author, Subject, etc. are blank. 

I found this "Adobe community" and I am hoping if anyone of you know: 

1) How to identify the document owner? 

2) How to reach out to Adobe support to check who in my company created such document? 

Thakn you! Appreciate your help in advance. 

PS: They are legal related documents. I am unable to attach in this post. 

Kevin

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
March 27, 2025

Hi Kevin,

 

Thank you for reaching out.

 

We have checked that you have an Acrobat Sign Entperise plan. You can sign in to your Acrobat Sign account and check the document activity there. Please use the following steps:

1. Sign in to your Acrobat Sign account (https://adobe.ly/4j3rosN) using your Adobe ID and password. 

2. Go to the Manage tab > Completed.

3. Search the document in the list and open it.

4. In the right-hand panel, click on Activity to see who initiated and signed the transaction. 

For more information, refer to the following help document: https://adobe.ly/423ROUl. 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

K
Kevin_TayAuthor
Participant
March 28, 2025

Hello Meenakshi,

Thank you for your advice. I tried but it didn't work. 

Reason: all documents under "Manage tab > Completed" are my signed documents. Each employee has his/her account to keep his/her own documents. 

These two (2) new documents were created by another employee. These two(2) documents cannot be found under my account. 

Meenakshi_Negi
Meenakshi_Negi
Legend
May 16, 2025

Hi Kevin_Tay,

 

Sorry about the delay in getting back to you.

 

As you mentioned, you have received the document. How did you receive it? If via email, please check who sent the email. You can locate the sender using that email.

If you can share more information on how you received the document or share a screenshot for reference, that would help us share the correct steps. 

 

Let us know if the issue has already been resolved. 

 

Thanks,

Meenakshi

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