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R
Rahul32823297otl4
Participant
October 20, 2023
Question

How can we integrate Adobe Sign if we are getting Document(s) exceeded your page limit error.

  • October 20, 2023
  • 1 reply
  • 642 views

Hi,

I am integrating Adbe Sign V6 rest apis, we need to test the folw while developmet. Now we are getting Page Limit Error though we are using single page document. 

Please let us know how we can resolve this issue. Is these any Test Account available through which we can test.

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 31, 2023

    Hi Rahul32823297otl4,

     

    Thank you for reaching out.

     

    It seems that you are using the Adobe Sign Enterprise plan. If you have a question related to integration, the experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

    For more information on integration: https://helpx.adobe.com/sign/integrations/home.html. 

     

    Thanks,

    Meenakshi

    R
    Rahul32823297otl4Author
    Participant
    November 27, 2023

    Hi,

    We tried the link you suggested but didn't get option to submit the support ticket.  

    Still we are facing issues with  V6 implementation.  We are getting error of Page Limit Exceeded even for a single page PDF document. When we send the same pdf document with our old implementaion  (implemented with API V5) it works properly but not for V6. Getting following message "We were unable to create your agreement Test because your document Single Page Agreement_pdf.pdf exceeds your page limit of 100." Even we tried with newly created account. Can anyone help me to figure out  the cause.  Issue is with pdf documents, if we use word document of 1-5 pages it works properly.

    Thanks

    mariahweyne
    mariahweyne
    Inspiring
    December 4, 2023

    Ask your Account Admin to create a Support case in the Admin Console.  

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