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S
SortHvid
Participant
January 5, 2023
Question

How do I change the name in the signature request email?

  • January 5, 2023
  • 1 reply
  • 850 views

When you send out a signature request, the email says "[name] requests your signature on..." My administrator was on leave for a year and her substitute changed the default name in the meantime. Now she's back, and I can't figure out how to change it back. I changed the profile name in account settings and everywhere else that I could find, but it doesn't work.

 

- Sophia

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 10, 2023

Hi SortHvid,

 

Thank you for reaching out.

 

Please confirm the name currently shows when you send the document for signature.

Also, share the name that needs to be updated on the account.

We have checked the account with the email address used to sign in to the community page. We see different names on the Adobe and Acrobat Sign accounts.

 

Thanks,

Meenakshi

S
SortHvidAuthor
Participant
January 16, 2023

Hi Meenakshi,

Thanks for replying. I didn't know that Adobe and Acrobat Sign were different accounts. I've written the correct names to you in a dm - should I contact someone else?

Kind regards

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