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How do I get a Business Associate Agreement (BAA) with Adobe Sign

Forum|Forum|8 years ago
February 14, 2018
5 replies
18861 views

Hello,

How do I go about getting a BAA with Adobe/ Adobe Sign. According to "Adobe Sign Technical Overview" (https://acrobat.adobe.com/content/dam/doc-cloud/en/pdfs/adobe-sign-technical-overview-uk.pdf ) "Adobe Sign is ready to support HIPAA compliance for any organization... and signs a business associate agreement (BAA) with Adobe." The document does not elaborate on how to get a BAA with Adobe. Thank you

Kenneth

Questions Need Help

Correct answer Meenakshi Negi

Hi Ericn,

You will need to contact the Adobe Sign support team to get information on this.

They will be able to guide you and provide the necessary information.

I see that you are subscribed to Adobe Sign individual account.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Hope that helps.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

A

amarquez18044677

Participant

Well this is very odd.

I called and just to get one user they were charging me a minimum of $10,000!
This was a week ago.

Some people are getting charged 300 and other 600 annually? I would love that rate. This is extremely suspicious to me.

Is there any way to report this to Adobe if we are not yet an account holder? I literally created this account just to raise this concern.

A

ASI-NY

Participant

I was told this today when I inquired with my account manager about getting a BAA

"On a separate note, order value on the account has to be above $7500 for a BAA."

C

catheterpartners

Participant

There's a reason why Adobe does not want the answer publicly posted. Adobe's Individual and Teams plans offer the same protections and security as their Business plans. They are all HIPAA compliant, according to Adobe's own Account Executives. However, Adobe will not furnish a BAA unless you pay for a Business plan. Therefore, Adobe is holding the BAA for a $360 annual ransom. As a small business owner who uses Adobe CC almost every day of the week for digital and print solutions, I find this to be a disgusting tactic from a company that I admire and enjoy working with as I build my business.

Adobe,

Can you answer a simple question for me? Will you offer less protections and be less ethical in the handling of HIPAA sensitive protected health information (PHI) for your Individual and Team customers than you would your Business plan customers? If the answer is no, then you're extorting your individual and team partners.

I eagerly await your response or deletion of this post.

C

catheterpartners

Participant

For those that are not aware, a Business Associate Agreement (BAA) is nothing more than a company or service stating they will ethically handle any HIPAA sensitive information that could be visible while conducting business with a company who must abide by HIPAA standards. A few examples include distributors who ship medical supplies to patients on behalf of a medical supply company (name and address are PHI), accountants who might see PHI while perusing financial statements/receivables, attorneys, etc. It's incredibly common and not a single supplier, distributor, or entity I do business with would consider charging a premium. Let alone a cloud-based company with very little, if any, human interaction with information we need signed, on a platform that is already complying with HIPAA-compliant encryption and security.

I'll be happy to pay $10-$15 a month for Adobe Sign. But, being forced to pay $39.99, billed annually AND with a three year commitment? This is beneath you, Adobe, and not consistent with your way of conducting business.

Adobe...you're as solid as they come. Your CC products are game-changers for small business owners willing to self-learn essential tools for online and print marketing. I've easily saved tens of thousands of dollars in the past 5 years using CC. It'd be easier to list what I don't use CC for in my business than what I do use it for.

Here's a piece of unsolicited advice: bundle Adobe Sign into CC. Consider the value it would offer customers not currently using CC who are simply looking for an e-sign solution. In a year's time, you would have so many hooks inside of their businesses that they could never leave for a standalone e-sign solution. DocuSign would be irrelevant in a few short years.

I'm not a forum poster. I honestly don't think I've ever commented in one, let alone negatively. That's how absurd this practice is on behalf of Adobe.

ericn43237979

Participant

any update on this? Nobody at Adobe seems to know how to answer this question and cannot provide the document

Meenakshi NegiCorrect answer

Legend

Hi Ericn,

You will need to contact the Adobe Sign support team to get information on this.

They will be able to guide you and provide the necessary information.

I see that you are subscribed to Adobe Sign individual account.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Hope that helps.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

M

miamicognitive

Participant

the chat person sent me to a link that does not have the actual BAA

AkanchhaS8194121

Legend

Hi All,

This information can only be shared by Adobe Sign support team via phone or chat. So we request you to please contact Adobe Sign support team by logging into your account.

Click on the "?" icon at the upper right corner of the page and refer to your support options.

Also, you may contact to sales team following the contact information here- Adobe Sign – Plans and pricing for enterprise and individuals | Adobe Document Cloud

Regards,

Akanchha