How do I resolve the sign-in error for Adobe Sign Add-in?

I am trying to use the Adobe Sign with MS Word, using the Adobe Sign MS Word Add-In together with Office 365 (x64 edition)

I have followed these instructions:

When I try to connect to the cloud account pressing "Send for Signature", the following happens

1. I get a dialogue box saying : "Do you want to allow this website to open an application on your computer?"

2. I press allow

3. I get a new dialogue box saying "you need a new app top open osf-roaming.16"

4. in Word I then get an error message saying "Add-in Error" - this add-in could not be started.

How do I resolve this?

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