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mary melvin
Participant
March 26, 2019
Answered

How do I upload a signed copy to Adobe Sign

  • March 26, 2019
  • 2 replies
  • 4166 views

Is there a way to upload a written signature PDF to an existing signed PDF?

I have an issue whereby all recipients signed except for one person. He manually signed and sent me that PDF via email. I need to add that PDF to the PDF in Adobe that has the others that signed via Adobe Sign. The document is still in my 'Out for Signature' box since he didn't sign via Adobe Sign. How can I do this?

I tried to follow the instructions here: https://helpx.adobe.com/sign/help/upload-signed-copy.html, but I don’t have the ‘Upload a signed copy’ showing.

Thank you for your assistance!

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Marymelvin,

As you need to upload the signed copy of the document, please refer to the steps mentioned below:

- Go to Manage tab and go to Sent for signature.

- Select the document from the list that you have sent for the signature.

- On the right-hand side of the screen, click on the history tab as shown below on the screen.

- Go to the pointer mentioning "Waiting to be signed by (client email address)"

- There you will find the option "Replace signer" and "Upload the signed copy". Check the screenshot below:

If you do not see the option there, either the document is already signed or there may be some issue.

I have checked your other post mentioned that you and the signer do not get any confirmation after selecting "Click to sign".

In that case, I would suggest getting in contact with the support team. They will be able to check the document from backend and will inform you if there is an issue with that.

To contact support, you may use this link Contact Customer Care

Once you open the link, sign in with your Adobe ID and select the product from the list provided there. At the bottom of the screen, you will find the option either to initiate a chat or phone.

Let us know if you need any help.

Regards,

Meenakshi

2 replies

A
andrewperry06
Participant
March 19, 2020

This function is no longer available in the new experience, and the "switch to classic" has gone away.  Help!

    T
    theresas4522445717347554
    Participant
    March 23, 2020

    Yes, HELP!  Using the "new experience" as well but that option is no where to be found!

      S
      susanb41241211
      Participant
      March 23, 2020

      This function is important to users, please add it back in as we cannot close out previously sent contracts.

        Meenakshi_Negi
        Meenakshi_NegiCorrect answer
        Legend
        March 26, 2019

        Hi Marymelvin,

        As you need to upload the signed copy of the document, please refer to the steps mentioned below:

        - Go to Manage tab and go to Sent for signature.

        - Select the document from the list that you have sent for the signature.

        - On the right-hand side of the screen, click on the history tab as shown below on the screen.

        - Go to the pointer mentioning "Waiting to be signed by (client email address)"

        - There you will find the option "Replace signer" and "Upload the signed copy". Check the screenshot below:

        If you do not see the option there, either the document is already signed or there may be some issue.

        I have checked your other post mentioned that you and the signer do not get any confirmation after selecting "Click to sign".

        In that case, I would suggest getting in contact with the support team. They will be able to check the document from backend and will inform you if there is an issue with that.

        To contact support, you may use this link Contact Customer Care

        Once you open the link, sign in with your Adobe ID and select the product from the list provided there. At the bottom of the screen, you will find the option either to initiate a chat or phone.

        Let us know if you need any help.

        Regards,

        Meenakshi

        C
        Cathy 128
        Participant
        March 2, 2020

        I'm not seeing these tabs - I used to but am I in the 'new experience'? How do I get to see these tabs now?

         

          C
          Cathy 128
          Participant
          March 25, 2021

          This field is there when I work in: https://documentcloud.adobe.com/link/documents/agreements/   and I could upload a hand signed, scanned version but only if the file is still in progress. I made the mistake of cancelling it first and then trying but you don't get the option.

           

          What it does is assumes that the next signature person has signed and then gets it back into a process of online signing for the next person in the line. Very glad to have solved this!!

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