Skip to main content
Participant
May 23, 2023
Question

How i can remove pdf-attachment from sign request email

  • May 23, 2023
  • 0 replies
  • 224 views

I want to remove a pdf attachment from the email, where the customer is asked to sign the adobe sign-document by following the web link. The email customer gets also has the pdf file copy as an attachment, I want to remove it from the customer email. How can this be done?

 

At the moment when i send sign request to customer, customer usually wont click "sign here"-link and instead opens that pdf attachment copy of the document where is no sign request fields etc and process wont go right. If i can remove that pdf-attachment, all customers will click "sign here"-weblink and all is then nicely. Please help me a bit.

 

Thank you a lot!