How to activate a user in Adobe Sign (echo sign) from inactive mode?

Question

Under Account > User > Show all usersOne of the user is in state: INACTIVEthere is NO option to RE-ACTIVATE the user, you could only edit the userOn below URLhttps://helpx.adobe.com/sign/kb/not-able-to-sign-the-document-asked-to-login-to-their-adobe-sign-account-adobe-sign.htmlUnder section RESOLUTIONResolutionContact Adobe Sign support  https://helpx.adobe.com/contact.html. Make sure to log in using the Adobe ID. Support agent can help the users to ACTIVATE the account, which enables them to sign the document. --After 3 days with Adobe support we are still in discussion mode and they have no idea how to resolve this. The normal questions, delete/add user, reassign license, etc. Spending valuable time without any resolution.We will ask for a credit as long Adobe is unable to resolve the activation of actual user.--Any in the community does have any ideas how to fix this or to get in contact with any senior engineer from echosign that could quickly fix this isse.

initials_please · Answer

midcuf,

I am interest to see if this is a similar issue with possibly bringing on users to a business/enterprise account that may have already activated an account before the organization bought licenses for Adobe Sign. I would hope to see an option to view all unmanaged account with my enterprises domain and have the ability to disable or onboard previously created user accounts.

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