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R
rtbrett20
Participant
June 27, 2019
Answered

How to Cancel a prefill agreement

  • June 27, 2019
  • 6 replies
  • 5826 views

Occasionally, I'll start a document and then finish it later and it creates two documents. One is left in prefill, and one is sent for signature. That's an issue on its own, but ...

...my real question is how do you cancel an agreement in the prefill stage?

Thanks

    Correct answer Meenakshi Negi

    Hi Jessica35806728jrxi,

     

    Thank you for reaching out.

     

    If the document is in a prefilled state, you can go to the "Waiting for You" folder and select it. Then, on the right-hand pane, you can cancel the document. 

    Please refer to the steps suggested in the following help document: https://adobe.ly/4085ajp. 

     

    Let us know if you are experiencing any issues.

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response "Correct" will help future users with the same issue quickly identify the correct answer.

    6 replies

    N
    nkoerner83
    Participant
    April 29, 2025

    Seconded.

    --
    *Nichole Koerner* | Accreditation Coordinator (Application Support)
    [Personal information removed]

      J
      jason_7232
      Participant
      August 25, 2025

      I place an expiration date for these, since for some reason you can't directly delete/cancel them.  I set it for the next day and they are gone.

        S
        sarah_6518
        Participant
        April 28, 2025

        What an embarassment for a company of Adobe's stature to still not have a simple delete button for an agreement in pre-fill stage.

          C
          cynthiab82488456
          Participant
          October 2, 2024

          On a Request e-Signature document, I added three recippients to sign the document, then clicked Specify where to sign. From there I added the three signature fields and then added one text field, assigning to myself as the Prefiller. When the document came to me to Prefill and Sign, I noticed an error, but could not cancel it. Here was my solution. I do NOT have the New Acrobat Enabled so I'm using from the previous Acrobat. I'm also using the Web App version. 

           

          Documents | Agreements | Waiting on You 

             Open the document. 

             In the list of Recipents, choose first name on list, click Edit or Replace Receipent. Change to your email address.

             Verify your email address is the first listed.

            Click the View & Prefill button.

             Prefill the form. Note: I added "DO NOT SIGN" just so I knew which agreement I needed to cancel. 

             Click the Click to Send button.

          Documents | Agreements | In Progress

             Open the document.

             In Actions, click on the Cancel. 

             Click the Cancel Agreement button. 

          The document has been cancelled. 

          I hope this also works for you as it worked for me. Hopefully, Adobe will fix and add a Cancel button to documents in the Waiting for you agreements that you originated with a Prefill field. 

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity ManagerCorrect answer
          Community Manager
          October 3, 2024

          Hi Jessica35806728jrxi,

           

          Thank you for reaching out.

           

          If the document is in a prefilled state, you can go to the "Waiting for You" folder and select it. Then, on the right-hand pane, you can cancel the document. 

          Please refer to the steps suggested in the following help document: https://adobe.ly/4085ajp. 

           

          Let us know if you are experiencing any issues.

           

          Thanks,

          Meenakshi

           

           

          Marking a reply or response "Correct" will help future users with the same issue quickly identify the correct answer.

          B
          BH_7171
          Participant
          October 31, 2024

          J
          Jessica35806728jrxi
          Participant
          July 18, 2024

          I am having the same issue. Wish Adobe would fix this. Please!!

            B
            Brezden24818138xjbc
            Participant
            June 10, 2022

            This is an issue. As far as I can tell, you can not cancel the ducement until after it has been sent. 

            D
            default8t6xy4xf0obe
            Participant
            July 27, 2022

            Is there a fix for this yet?

            2
            231608
            Participant
            August 5, 2022

            From what I can tell, you still can't delete it, however, you can hide it so it no longer shows.  Right screen under actions, select "hide agreement".

            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity Manager
            Community Manager
            July 16, 2019

            Hi Rtbrett,

            Sorry for the delay in response.

            As you have mentioned above, the document lefts in Prefill stage. Could you please let us know what exactly you are referring to as "Prefill" here?

            Once you start a document and do not send it, it saves under the draft documents. The document listed under Send for signature only when you send the document.

            It would be helpful if you can elaborate the workflow you follow and if possible share the screenshot as well.

            We will be waiting for your response.

            Let us know if you have any question.

            Regards,

            Meenakshi

            D
            default11oqgpqg7hqq
            Participant
            April 6, 2021

            I am having the same issue. Once you click the first "send" after you have filled out the document, it goes to "waiting for for you," not to "drafts." On the right side of these, the status says, "waiting for prefill." There is no cancel option until you actually send it. You also can't edit the email addresses to send it somewhere else and then cancel it. So it's stuck there for forever. To try this, simply fill out a document and click send to where it takes you to prefill to ensure everything is correct. But instead of clicking send, back up a couple pages or even restart the program. You will then have documents in limbo that can not be deleted or edited until they have been sent. I had already sent a corrected version so the last thing i want to do is send again. Someone else made a post about this and you responded by linking them to the standard delete instructions. They responded that that didn't work but you never responded again. If you can find an actual way to delete documents like this that were never completed, that would be amazing. It's certainly nowhere in the help section.

              Meenakshi Negi
              Community Manager
              Meenakshi NegiCommunity Manager
              Community Manager
              April 12, 2021

              Hello,

               

              Thank you for reaching out and sorry for the trouble.

               

              Sorry as I have not understood your issue correctly. When you say Prefill, are you referring to the window where you can add the form fields in the document?

              Would it be possible to share the step by steps workflow you do so we can replicate it at our end? Also, share the screenshot to understand it better.

               

              Thanks,

              Meenakshi

               

               

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