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Robyn23332114preu
Participating Frequently
January 26, 2024
Answered

How to change signer on a document sent for signature after update

  • January 26, 2024
  • 1 reply
  • 2190 views

It used to be really easy to change this, but i've tried in both web and app and neither are giving me this option.
On a help page (https://helpx.adobe.com/uk/sign/using/replace-signer.html#sa_src=web-messaging ) it mentions a "Manage Tab" but i can't find this anywhere, could any help with how to do it with the new change

(don't know if i'm a fan of this change yet, great to be able to add CC after now, but not being able to easily amend signers will be a massive negative - a video how to would be appreciated to get caught up!)

 

Thank you!

Correct answer Meenakshi_Negi

Hi alexandra_1979,

 

Thank you for reaching out.

 

Please ensure that the option is enabled in the Admin account. Please check with the administrator of the Acrobat Sign account. You may refer to the information in the following help document: https://adobe.ly/4k3KEa8. 

 

Feel free to let us know if you have any questions.

 

Thanks,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
February 1, 2024

Hi Robyn23332114preu,

 

Thank you for reaching out, and sorry about the delay in response.

 

We have checked that you are using the Adobe Acrobat Sign Individual plan. Please use the steps mentioned below:

- Open the link https://adobe.ly/48XRAk4 and sign in.

- Go to the Documents tabs, then select In Progress on the left-hand pane under Agreements.

- Select the document from the list and Then use the steps suggested in the following help document:  https://adobe.ly/3OsO20K. 

Hope the information helps.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

G
Greg378658795qtn
Participant
June 5, 2024

I'm having the same issue, and following the document posted by Meenakshi from Adobe, but it appears to be written for the classic e-signature app, not the new one which is in Beta I believe.  Are there instructions for the latest e-Sign version on how to replace a signer, e.g. if was sent to the wrong email originally?  I have this issue right now and can't find how to do it.  The list of reciepents only shows if they've signed or not, and no way to edit or even see what email address they were set up with.

thanks

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    June 6, 2024

    Hi Greg378658795qtn,

     

    Thank you for reaching out.

     

    Please share the screenshot or the screen recording of the window where you are looking for this feature and the options available. Also, let us know how you are accessing the service.

    It will help us to understand your issue and to share the correct information.

     

    Thanks,

    Meenakshi 

     

     

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