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Lois29222031udta
Participant
June 13, 2023
Question

How to change the language of Adobe Sign

  • June 13, 2023
  • 1 reply
  • 2982 views

Hello everyone,

 

I have a problem with my eSignature requests from Adobe Sign, as my recipients receive the email in Spanish. 

 

I checked threads like: https://community.adobe.com/t5/adobe-acrobat-sign-discussions/how-to-change-the-language-of-messages-sent-for-pdf-signature/m-p/10016825#M8906 .  When I go to settings, everything is set on English:

 

What else could I check to identify how to remedy this issue?


Thank you.

 

 

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 14, 2023

    Hi Lois29222031udta,

     

    Thank you for reaching out.

     

    We checked your account and see you have an Acrobat Pro subscription. It includes the Acrobat Sign individual plan. The option to change the language for the recipient's emails is available in business and enterprise accounts only (https://helpx.adobe.com/sign/using/multilanguage-sending-signing.html).  

    Let us know if you use a different email from the one used to sign in here in the community.

     

    As we see that you have been using the service for a long time, please let us know if the behavior changed recently. Try sending a document to your alternate email address and check if you get the email in Spanish. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    B
    BMFJ-24031980
    Participating Frequently
    August 6, 2023

    How is that supposed to help? 

    You are not able to set languages for the recipients. It's an intended fault with die Sign component in Adobe Acrobat Pro DC. Adobe doesn't tell you beforehand on the comparison sheets. You need to subscribe to another different product.... the language choices are random otherwise, sometimes it turns out in the correct language, sometimes it remains english. 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 13, 2023

    Hi BMFJ-24031980,

     

    Thank you for reaching out.

     

    Could you please share more information on what you mean by here "sometimes it turns out in the correct language, sometimes it remains English." 

    Do you mean that the document is sent in another language and appears in English? It would be helpful if you could share the screen recording of how you sent the document and how it appears on the recipient's end. 

     

    Thanks,

    Meenakshi

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