質問

How to clear the cache that Adobe Fill & Sign uses to associate data to e-mail addresses.

Forum|Forum|5 months ago
December 29, 2025
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How to clear the cache that Adobe Fill & Sign uses to associate data to e-mail addresses. When i enter an e-mail adddress to send an agreement to adobe attaches information to the document automatically as in the screen shot I attached. How do I clear that data. And can I prevent Adobe from doing that as the individual associated with our agencies often change. The e-mails are not personal e-mails but company e-mails.

Adobe Sign forms

creative explorer

Community Expert

@edwin_0031 If you have admin permissions, you can log in to the Adobe Sign Admin console, go to the Users tab, search for that email address, and update the name or deactivate the user record if the individual has left the agency. Contacts are imported from the company's user records and cannot be edited or deleted by regular users. Managing Adobe Acrobat Sign on the Admin Console: https://helpx.adobe.com/ca/enterprise/using/adobe-sign-for-enterprise.html

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