Participant

Answered

How to combine signed agreement as they shows as protected?

Forum|Forum|5 years ago
March 19, 2020
7 replies
15251 views

Hello, I sent out a PDF for signatures and was returned signed but now it's password protected with a password I never created or established. Is there a default password that is assigned to the document when it has been signed? I would like to be able to combine all related documents into one portfolio but it says it requires a password which I as the author didn't set up...

Any help would be appreciated.

Thanks

Correct answer Allta Media

After a PDF is signed, it is secured so that it stays in the same state as it was signed. This is necessary for legality.

As an admin, there is a setting in Adobe Sign, under Global Settings that allows you to merge multiple documents into one document after signing. But this is for when you send out multiple documents for signature.

If you have Acrobat, you can package all your PDFs into a Portfolio.

C

Carol38680153x3w9

Participant

All of the 'fixes' listed require opening the document. I can't open the document because it requires a password which I didn't set. How do I find out what the password is?

mariahweyne

Inspiring

Ask the person who sent it to you.

C

Carol38680153x3w9

Participant

They didn't set the password either, at least not intentionally, so they don't know what it would be.

mariahweyne

Inspiring

You can combined signed documents as a porfolio. Make sure these settings are used.

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Wuerstchen Uli

Participant

SOLVED

Stupid bug. Have exactly the same problem. Figured it happened when I signed the document and saved it. All of a sudden it was password protected and I couldn't make changes anymore to it. Although I never set a pw.

Open the pw protected .pdf file in ADOBE, then EXPORT A PDF >TO MICROSOFT WORD DOC

then open the word doc in word and save as .pdf.

the font of the original pdf might be slightly different but better than nothing. good luck ! and shame on ADOBE

B

Ben3560166198or

Participant

Upvote my rant:
Rant: PDF-Sealing is pseudo-security frustrating n... - Adobe Community - 14500698

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Rachel31543102v7id

Participant

Hi,

Has anything new been found out? Is there a way I can set a generic password for the secured document without having the signer enter the password?

All I need to do is combine signed documents into one document. I did the portfolio but that won't work because they are on a Mac and use Preview for viewing PDFs.

Meenakshi Negi

Community Manager

Hi Rachel31543102v7id,

Thank you for reaching out.

In Acrobat Sign, if the document is signed and filed, it gets encrypted. The only way to combine the file is Combine them as a PDF portfolio. This is for the security of the document.

You may share your suggestion on this with the team here: https://adobesign.uservoice.com/forums/21617-acrobat-sign-general.

Hope the information helps.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

C

Cassidy27046808lk3n

Participant

Hello,

For our document retension purposes I cannot save as a portfolio. I did not select to password protect any of my documents and it is only in the last week that things have returned to me with passwords assigned. None of the signers applied this option and we do not know the password to make changes to the encryption.

How do I turn off the auto-password protection encryption in Adobe Sign and what would the default password be to unlock the documents I have? Saving as a portfolio or converting everything to a Word document and re-saving them is not a viable option.

K

Kate232060414uak

Participant

Hi - just wanted to check if this issue was resolved? I'm now getting this issue and I don't know where the password has come from?

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Rick23462386oexe

Participant

Did you get the answer to your question? My vehicle insurance cards arw locked up (digital copy here in Oregon) i never set a password

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Graham98BC

Participant

In what way is that an answer ?! I have just sent a signed document without having been asked to create a password and have now got a copy back that I cannot open ! Am I now supposed to buy a licence for Adobe Sign to find out what it is ?!

A

a.quinonesAuthor

Participant

Open the document that is locked and "Print" Microsoft Print to PDF then open the new copy 🙂

M

MsKirsty

Participant

Unfortunately this isn't working for me...

I didn't set my document with a password, but in order to edit the signed document Adobe is asking for a password. I need to edit the document as the text boxes have not automatically resized and my recipient has continued entering text, which is cut off. I have tried the above suggestion, however the cut-off text hasn't come through.

Any other suggestions?!

Allta Media

Correct answer

Community Expert

After a PDF is signed, it is secured so that it stays in the same state as it was signed. This is necessary for legality.

As an admin, there is a setting in Adobe Sign, under Global Settings that allows you to merge multiple documents into one document after signing. But this is for when you send out multiple documents for signature.

If you have Acrobat, you can package all your PDFs into a Portfolio.

A

a.quinonesAuthor

Participant

The Portfilio option worked! Thank you 🙂

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