How to contact support to delete trial account!! HELP!!

Question

I was working with the technical assistant group at Adobe Sign but they don’t seem to understand the issue. The firm had a trial Adobe Sign Account. The firm decided to go with another vendor. Every time I receive a link to view a contract by a vendor and log in with my email , Adobe states that I need to create a valid account. Last year I was able to do a chat and I asked Adobe Sign technical group to delete the trail. Evidently Adobe Sign technicians don't know to do this. They want me to sign up for the services. Does anyone have any suggestions since I cannot even see on the help page access to Chat or a phone number to call anymore. thank you, Teresa

Meenakshi_Negi · Accepted Answer

Hi jay_3817,

Thank you for reaching out, and sorry about the trouble.

We checked your account and see that you used the Acrobat Sign Enterprise trial version. However, it should not create any issues when signing the document. Could you please confirm more information on what happens when you get the document for signature? If possible, please share the screen recording with us for a better understanding of the issue.

It is not possible to change the account type for a free account. However, in the future, if you use the same email address to purchase the service, it will automatically upgrade to that service plan.

let us know if you have any questions.

Thanks,

Meenakshi

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