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September 11, 2020
Question

How to link multiple accounts in Adobe eSign as a sender (Agent)

  • September 11, 2020
  • 0 replies
  • 246 views

We have Adobe eSign installed in our Salesforce org.

When an Agreement record is sent to a User for signature, email of the sender user and the account linked to the Adobe eSign should be same.

Is there any way that we can add multiple emails to the Adobe eSign so that any one of the linked accounts can be used for as the sender user's email?  (My issue mentioned below)

 

My Issue:

Account linked to the Adobe eSign is one of my colleague's and I'm trying to add the Sender User as myself, but an error (Invalid user ID or email provided in x-api-user header) is thrown stating the Sender User's email and email linked to Adobe Account in Adobe eSign are different.

Example:

My email: myemail@email.com

Email Id in Adobe eSign: someoneelse@email.com

If I add myself as the Sender Usre in the Agreement, afformentioned error message is thrown.

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