How to recall a deleted contract?

Question

I recently deleted a contract. It usually asks me for a reason it was deleted and allows me to send a copy to the client. I just deleted this contract: NW Gridworks_Ad_Agreement_0418 to 1118 https://helpx.adobe.com/chat-adobe-id.html?skill=CCTSign-Eng-TS-Ch&sa_src=ce001_1

It completely deleted and gave me no option to give a reason. I thought there use to be an option to CANCEL. Help? I need to alert this customer that I deleted them. Did something change?

AkanchhaS8194121 · Answer

Hi KarenPICK,We apologize for the delay in response to your query.Yes this is correct that, if you delete the contract it ask for the reason and allows to notify the participants. As you said that there was a particular agreement that didn't notify anything before deleting, then there could be a possibility that the document isn't removed completely. Related help document: Adobe Sign - Feature: Deleting Agreements for Recipients GDPR Because, there are no options beyond enabling/disabling the feature. If this is the only contract that has effected after deleting it, then you may manually send a confirmation email to the client and check if this is happens with other deleted agreement or not?Regards,Akanchha

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