How to reset the default signature when recipient signs

Question

Hello, when one of our employees is sent a document to sign by use of Adobe Sign, he goes to sign and it defaults to the wrong name, causing him to have to change the signature by retyping it every time. The typed signature shows as correct but the image is where we find the incorrect name. We have tried to clear and then save the image but after we clear it for the document being signed, it reappears when it is time to sign a new doc.

Can you send me directions for removing the incorrect name in the image section so that it quites defaulting to the wrong name?

Meenakshi_Negi · Answer

Hi Carrie5FC4,

Thank you for reaching out.

As mentioned above, the default name for the signer is not correct. Please confirm if the name on the signature field shows as incorrect or on the signature user tries to add.

It would be helpful if you could share the screenshot of the page where the name appears incorrect and the signer's email address. Please share the information in a private message.

You may initiate the private message via the envelope icon in the top right corner of this community page.

NOTE: Please do not share personal information on public platforms.

Thanks,

Meenakshi

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