HYBRID ordering of recipients not working in Adobe Sign

Question

I have a list of emails that I have typed in (fictitous for the purpose of this screen shot, but get same results with real email addresses), and try and use drag and drop to move one address onto another to make them "equal order" of signage.

However, the order does not "stick" and reverts back to the existing list order - see photo below.

Have tested as this as not working on 3 browsers (Edge, Chrome and Firefox).

One other person in my organisation also has this problem.

Mike AW · Accepted Answer

I have now resolved my issue with the help of Adobe Support.

In the Adobe Admin Portal an account should be set up to have admin rights for Adobe Sign for your organization.

That account can then login to the Adobe Sign portal at
https://secure.adobesign.com/public/login

Note that the setting to "allow sender to specify hybrid routing order" cannot be set up at the individual level.

It can either be applied to all users for the organization, or it can be applied to a Group of users.

This is done as follows for all users:

Navigate to Account > Account Settings > Send Settings > Signing Order >> Allow sender to specify hybrid routing order

For the Gorup level, this can be done via:

Account>>Groups>>Group Settings>>Override account settings>>Signing Order>>Allow sender to specify hybrid routing order

Kim24033049xa39 · Answer

I am having the same problem today.

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