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KurtWRogers
Participant
June 9, 2015
Question

I am having trouble trying to get an answer to my question. Apparently I keep going to the wrong website. I have a file that I created in my Adobe account. I am not able to access that document for alterations and or tracking.....how do I do that?

  • June 9, 2015
  • 1 reply
  • 536 views

I am having trouble trying to get an answer to my question.  Apparently I keep going to the wrong website.  I have a file that I created in my Adobe account.  I am not able to access that document for alterations and or tracking.....how do I do that?

    This topic has been closed for replies.

    1 reply

    R
    Rijul Raj Khurana
    Inspiring
    June 10, 2015

    Hello KurtWRogers,

    How exactly did you create this document? Did you upload it in Document Cloud ESign account to send it out for signature? Let me know the steps and which particular Adobe Product you used.

    -Rijul

    S
    solartech.us
    Participant
    June 27, 2016

    Hi, i have a similar question.  We've sent a document for a customer to sign.  We've sent this customer multiple echosign documents to sign off on without issue, but now it seems they cannot access one particular document.  Not sure why.  Can i please get some help?

    MichaelKazlow
    MichaelKazlow
    Legend
    June 29, 2016

    Can you try resending the document to see if it goes through? Is there something different about this file? What software are you using? What kind of Adobe Sign are you using? Does the doucument start out as a Word file, a PDF file or some other type of file?

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