I am not receiving the Verification Email

Hi, I've been asked to eSign a document, but the website gives a "Verification Required" message

When I go to the URL:  Adobe Document Cloud Electronic Signature Service and Digital E-signature Solution — E-signature and Digital Signature S…

It redirects me to this page: https://secure.echosign.com/account/mustVerify#pageId::MY_PROFILE

I've clicked on "Resend Verification Email" many times, and I have checked my spam folder many times, but I can't find any verification email.  I've looked at this forum post ( Why didn't I receive my EchoSign email verification? ) but it doesn't help.  It suggests opening a ticket with support but I don't know how to do that -- when I go to the support page ( Support | eSign services from Adobe ), it says "Sign in to your paid account to receive assisted support", but when I click on "Sign in", it displays the "Verification Required" message again.

Is there a way I can get the Email sent to a different address, perhaps?