I can't access my e-sign account

Hi Monshura,

The error message  "We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support." appears when you change your email address on your existing account which is already registered under another Adobe Sign account.

In this case, you will need to free that email from the old account.Then only it will be able to send a document for signature using the current account.

• You may try the steps provided here Change your e-mail address under the common errors.
• If that does not help, please contact the support team. They will help you to release your email address from the old account.
• Please contact the support team using this link Contact Customer Care
• Sign in with your Adobe ID and password.

Let us know if this doesn't help.

Thanks,

Akanchha