i cant get the online nor the mobile esignature to work. the esignature in few siple steps screen keeps looping without advancing to make me select a file. Any idea how to resolve.

I just got subscribed to the Acrobat DC monthly service, I can't get the online nor the mobile e-signature to work. the e-signature in few simple steps screen keeps looping without advancing to make me select a file.  Any idea how to resolve? I appreciate it

Sam,

Thanks