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Kay H
Kay H
Participant
February 12, 2026
Question

I get an error message when trying to change my login password

  • February 12, 2026
  • 1 reply
  • 13 views

After signing in, then going to Profile Settings and clicking on Change Password, another tab opens with this URL:
https://accounts.adobe.com/security

and I get the following error message:

This site can’t provide a secure connection

accounts.adobe.com uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

This was in a Chrome browser and I get the same in Firefox. Can anyone help with this? 

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 13, 2026

    Hi Kay H,

     

    Thank you for reaching out, and sorry for the trouble caused.

     

    As you wish to change the password for your Acrobat Sign account, it will be done via the steps suggested here: https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/reset-adobe-password.html. 

     

    Please try clearing cache and cokkies for the browser, beofre trying to change the password. 

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

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