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Kay H
Participant
February 12, 2026
Question

I get an error message when trying to change my login password

  • February 12, 2026
  • 2 replies
  • 215 views

After signing in, then going to Profile Settings and clicking on Change Password, another tab opens with this URL:
https://accounts.adobe.com/security

and I get the following error message:

This site can’t provide a secure connection

accounts.adobe.com uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

This was in a Chrome browser and I get the same in Firefox. Can anyone help with this? 

    2 replies

    Participant
    March 21, 2026

    I also received an email advising this.
    You sent me an email notification regarding payment expiring, however the accounts.adobe.com uses a non standard certificate and no browser will work. account.adobe.com did work however. You may want to review the link being emailed out. 

    Meenakshi_Negi
    Legend
    February 13, 2026

    Hi Kay H,

     

    Thank you for reaching out, and sorry for the trouble caused.

     

    As you wish to change the password for your Acrobat Sign account, it will be done via the steps suggested here: https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/reset-adobe-password.html

     

    Please try clearing cache and cokkies for the browser, beofre trying to change the password. 

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    Participant
    March 21, 2026

    You sent me an email notification regarding payment expiring, however the accounts.adobe.com uses a non standard certificate and no browser will work. account.adobe.com did work however. You may want to review the link being emailed out. 

    Meenakshi_Negi
    Legend
    March 23, 2026

    Hi Michael268233051iun,

     

    Thank you for sharing this information.

    The correct link to access your Adobe account is https://account.adobe.com/

    Could you please share the screenshot of the complete email you recieved in the private message? Also, please senders email address it shows.

     

    Thanks,

    Meenakshi