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genericedutech
genericedutech
Participating Frequently
May 8, 2026
Answered

I have admin privileges for Adobe CCE All Apps, but do not see an option to modify the "Send in Bulk" option for Adobe Sign.

  • May 8, 2026
  • 2 replies
  • 83 views

Working as an MSP for a school and we are using the Adobe Admin Center to manage users and basic access. A user requested the “Send in Bulk” option be enabled for Adobe Sign; however, when we try to modify settings related to that, it is either unavailable or we do not have sufficient privileges and are met with a blank page. What is going on here?

    Correct answer Radwan Almsora

    Hello!

    ​I understand the frustration of having full Admin privileges for CCE but still facing a blank page or restricted options for Adobe Sign. The issue here is likely an Administrative Handshake gap. Being a Global Admin in the Adobe Admin Console does not automatically grant you 'Account Admin' rights within the specific Adobe Sign dashboard.

    ​Here is how to resolve this and enable 'Send in Bulk' for your user:

    1. ​Elevate Permissions to 'Account Admin' (Adobe Sign level):
      • ​Go to the Adobe Admin Console.
      • ​Navigate to Users > Users and find your admin account.
      • ​Under the 'Administrative Roles' section, ensure you are not just a 'Product Admin' but also have the specific role of 'Account Admin' for Adobe Sign.
    2. ​Accessing the 'Hidden' Sign Dashboard:
      • ​Don't try to change these settings from the main CCE Admin Center. Instead, log into the Adobe Sign Dashboard directly.
      • ​Click on the 'Account' tab at the top. If you don't see this tab, your account-level permissions haven't propagated yet.
    3. ​Enabling 'Send in Bulk':
      • ​Once in the Account tab, go to Account Settings > Send Settings.
      • ​Scroll down to the 'Bulk Send' section. Ensure the checkbox for 'Allow users to send documents in bulk' is enabled.
    4. ​The Blank Page Issue:
      • ​If you are still seeing a blank page, it often points to a Profile Conflict. As an MSP, ensure you are logged in using the specific Enterprise ID for the school and not a personal Adobe ID. Try accessing the dashboard in an Incognito/Private window to clear any cached session tokens.

    ​Note on Licensing: Ensure the school's CCE license actually includes the 'Enterprise' version of Adobe Sign. The 'Bulk Send' (Mega Sign) feature is sometimes restricted in lower-tier 'Acrobat Sign for Business' plans that come with some CCE bundles."

    2 replies

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 12, 2026

    Hi genericedutech,

     

    Thank you for sharing the screenshot.

    The screenshot you have shared is for Acrobat Online. Could you please confirm the options available under the E-Sign tab in the desktop application? Also, please share the email address used to sign in to the account in a private message.

    We will once check with the team and share the correct information.

     

    Thanks,

    Meenakshi

     

     

    genericedutech
    genericedutechAuthor
    Participating Frequently
    May 13, 2026

    Here is the image of the desktop app:

     

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 14, 2026

    Hi genericedutech,

     

    Thank you for sharing the screenshot.

    Could you please send me the email address you used to sign in to your account in a private message? To do this, click on my profile icon and select the "Send message" option. Once you provide the information, please let us know.

    If you need any further assistance, feel free to reach out.

     

    Thanks,

    Meenakshi

    genericedutech
    genericedutechAuthor
    Participating Frequently
    May 11, 2026

    How do I confirm that the version of Adobe Sign we have is able to use ‘Bulk Send’? We have the CCE All Apps for K-12 product and we see Adobe Sign as a listed service.

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 11, 2026

    Hi genericedutech,

     

    Thank you for reaching out.

     

    We have checked your account using the email address linked to your community profile. Acrobat is included in the Creative Cloud All Apps subscription and automatically comes with the Acrobat Sign individual service plan.

     

    The bulk send feature is available with your current plan, but please note there are some limitations specific to this service plan. For further details, you can refer to the help document titled: Overview of Send in Bulk.

     

    Since you mentioned that you are using the Adobe Admin Console for user access, please check the information provided in the help document: Admin Console.

     

    If you need further assistance, please reach out to the Admin Console team by following the steps outlined here: Support and Expert Sessions

     

    Feel free to ask if you have any questions or need additional help.

     

    Thanks,

    Meenakshi

    genericedutech
    genericedutechAuthor
    Participating Frequently
    May 11, 2026

    Thanks for the confirmation. So if I am understanding this correctly, while we do have access to the ‘Send in Bulk’ feature, it cannot be managed via our Admin Console? I have checked all the available pages based on the documentation and I have not seen the option to affect the setting for the whole organization.

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