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defaultn2bdjamdzsld
Participant
January 27, 2021
Answered

I have sent a doc out for signature by adobe sign but the email I get confirming appears incorrect

  • January 27, 2021
  • 5 replies
  • 1155 views

i have sent a doc out by adobe sign for signature.

the email confirmation that i receive following this normally is title

adobe sign <adobesign@adobesign.com>

however

today the email header states

Atlantic Container Line <adobesign@adobesign.com> 

which is obviously a bit bizarre

could you confirm if this is an issue please

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi All!

     

    Thank you for your patience so far.

     

    The issue has been resolved. Please try again to send the documents and check.

    Let us know if you still experience the issue.

     

    Thanks,

    Meenakshi

    5 replies

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    January 28, 2021

    Hi All!

     

    Thank you for your patience so far.

     

    The issue has been resolved. Please try again to send the documents and check.

    Let us know if you still experience the issue.

     

    Thanks,

    Meenakshi

      D
      defaultn2bdjamdzsldAuthor
      Participant
      January 29, 2021

      thank you for sorting.

      it all seems ok now 

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      January 28, 2021

      Hi All!

       

      Thank you for reaching out and sorry for the trouble.

       

      The team is aware of this issue and currently working on the fix.

      We will update you once the issue gets resolved.

       

      We appreciate your patience. 

       

      Thanks,

      Meenakshi

      P
      PAUL5C3B
      Participant
      January 27, 2021

      We too are also seeing this with various clients who use Adobe Sign. Adobe, please escalate!

        D
        default7tkk1i6mibl9
        Participant
        January 27, 2021

        I have also been getting emails with this company's name in from box.

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        January 27, 2021

        I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Sign forum so that proper help can be offered.

          D
          defaultmgtolbjopjne
          Participant
          January 27, 2021

          I have also had a reply from "Atlantic Container Line" and also another from "Test"

          What is the resolution please?

            F
            Freya0101
            Participant
            January 28, 2021

            Yes, I have the same issue and would appreciate s quick resolution here. 

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