I'm unable to re-open draft documents for electronic signature - error message Checking availability of request e-signature service

Question

I’ve created draft documents partially prefilled with correct recipient email etc. Now when i come to re-open the doc to complete and send I'm getting an error message “Checking availability of request e-signature service” and a spinning wheel of death…..

I’ve tried signing out/in several times to no avail. This has happened before and i ended up cancelling the docs and having to start from the beginning.

Tariq Ahmad Dar · Answer

Hi ​@damiand9058915, Sorry for the troubled experience, and thanks for reaching out.Please reach out to the support team.If you have an enterprise license, ask your admin to open a support ticket via Admin console. A dedicated support person will be assigned to your ticket.Alternatively, you can visitwww.adobe.com/about-adobe/contact.html and ensure you log in on this page with your Adobe ID.~Tariq

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